1808 Privacy Policy – Your Data, Handled with Care

When you register for an account on 1808, we collect personal details such as your full name, date of birth, email address, mobile number, and a username of your choice. We also collect your preferred payment details when you make deposits or withdrawals on the platform — this includes your e-wallet account reference or bank account information, which is used solely to process your transactions securely. During identity verification, you may be asked to submit a copy of a valid government-issued ID, such as a Philippine passport, driver's licence, or SSS card, to confirm that you meet the legal age requirement of 21 years. Any additional information you voluntarily provide — such as when you contact our support team or respond to a survey — is also stored and associated with your account record. We collect only the information we genuinely need to deliver a safe, compliant, and enjoyable experience to every registered member in the Philippines.

When you access the 1808 platform — whether on a mobile browser or desktop — our systems automatically record certain technical data about your session. This includes your IP address, device type, operating system, browser version, and the pages you visit within the platform, along with timestamps for each interaction. We also collect data about how you navigate between sections, which games or features you engage with, and how long each session lasts. This behavioural data helps us improve platform performance, identify technical issues quickly, and personalise your experience over time so that content relevant to your interests is more accessible. Cookie data may also be recorded to keep you logged in between sessions and to remember your preferences. None of this automatically collected data is linked to your payment information or used to make automated decisions that affect your account standing without human review.

The primary purpose for collecting your data is to operate, maintain, and improve the 1808 platform for registered members across the Philippines. Your personal details are used to verify your identity, process deposits and withdrawals, resolve account disputes, and ensure that you meet eligibility requirements for promotions and bonuses. We also use your information to send you important service communications — such as account confirmations, security alerts, and updates to our terms or policies — which are not marketing in nature and cannot be opted out of while your account is active. Where you have given consent, we may send you promotional messages about new games, offers, or platform features that we think you will find relevant; you can withdraw this consent at any time through your account settings. Finally, we use aggregated, anonymised data to conduct internal analytics and reporting — this data cannot be used to identify any individual member and is never shared in a personally identifiable form.

1808 does not sell your personal data to third parties under any circumstances. We share your information only with trusted service providers who help us operate the platform — such as payment processors, identity verification partners, and cloud hosting providers — and only to the extent necessary for them to perform their specific function. All third-party partners we work with are bound by strict data processing agreements that prohibit them from using your information for any purpose outside the service they provide to 1808. We may also disclose your personal data to Philippine regulatory authorities or law enforcement agencies when required by law, court order, or in connection with the investigation of illegal activity on the platform. In the event of a business merger, acquisition, or restructuring that affects 1808, your data may be transferred to the successor entity, which will be bound by the same privacy obligations described in this policy. We will notify registered members of any material change to how their data is shared wherever it is practicable to do so.

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed about how your personal data is collected and processed, and to access a copy of the information we hold about you at any time. You also have the right to correct any inaccurate or outdated details in your account record, and to request the deletion of your personal data in cases where it is no longer necessary for the purposes for which it was collected. If you believe that your data has been processed unlawfully or that your rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may exercise any of these rights by contacting our support team through the platform's available help channels, and we will respond to your request within a reasonable timeframe in accordance with applicable law. Please note that certain data retention obligations imposed by Philippine gaming regulations may limit our ability to immediately delete some categories of your account information.

We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law and applicable gaming regulations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering obligations applicable to licensed gaming operators in the Philippines. Communication records — such as support chat logs and email correspondence — are kept for a period of two years to assist in resolving disputes and improving service quality. Once the applicable retention period has expired and there is no legal basis to continue holding your data, we securely delete or anonymise it so that it can no longer be associated with you as an individual. If you close your account, we will acknowledge the closure and confirm the retention schedule that applies to your data within a reasonable period of your request.

1808 uses industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS), and sensitive account information such as passwords is stored using strong one-way hashing techniques that cannot be reversed. Access to your personal data within our organisation is strictly limited to personnel who have a legitimate business need to process it, and all such staff are trained on data handling obligations under Philippine privacy law. We conduct regular security assessments and maintain an incident response plan to ensure that any data breach is detected, contained, and reported to the relevant authorities in accordance with the timelines prescribed by the National Privacy Commission. While we take every reasonable precaution to secure your information, no system is completely immune to risk — we encourage you to use a strong, unique password for your 1808 account and to enable any available two-factor authentication features to further protect your access.

1808 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or the legal and regulatory requirements that apply to our operations in the Philippines. When we make changes, the revised policy will be published on this page with an updated "last updated" date at the top of the document. We encourage you to review this page periodically so that you remain informed about how we handle your personal information. If we make any material changes that significantly affect how we use or share your data, we will take reasonable steps to notify registered members through the platform's available communication channels before the changes take effect. Your continued use of the 1808 platform after a revised policy has been published constitutes your acknowledgement and acceptance of the updated terms.